FAQ
Frequently asked Questions
A few things worth knowing before your first ritual. For anything else, our team is always a message away.
Your first visit
What should I expect on my first visit?
Arrive a little early. Every ritual at SHUHA opens with a moment to simply arrive: a cup of tea and a quiet space to settle before anything begins. Your therapist will ask about your preferences, comfort and any health considerations, so that the experience can be shaped around you, not the other way around.
How early should I arrive?
We invite you to arrive 15 minutes before your appointment. It gives you time to settle, complete a short comfort form on your first visit, and begin your ritual without hurry.
What should I wear or bring?
Nothing at all. We provide a robe, slippers and everything you need for your ritual. For movement and breath sessions, comfortable clothing is best.
Is SHUHA for both women and men?
Yes. SHUHA welcomes every guest. If you have a preference for a female or male therapist, let us know when booking and we will do our best to arrange it.
Rituals & Treatments
What is the difference between the 90-minute and 60-minute rituals?
They are the same ritual, in two lengths. At 90 minutes, the ritual unfolds as it was designed: a slower arrival, more time where the body holds the most tension, and an unhurried close that lets you settle before you rise. This is the Full Ritual. At 60 minutes, the same ritual is shaped around its essentials: a complete session for days when time is shorter.
How do I choose the right ritual?
Read the descriptions in our Rituals & Treatments menu, or simply write to us on WhatsApp and tell us how you feel and what you are looking for. We will gladly guide you.
Can I personalise my ritual?
Yes. Before every ritual your therapist will ask about pressure, focus areas and the areas to avoid. You can also add an enhancement from “Make Your Ritual Your Own” when booking or on arrival.
Can I book a ritual for two people?
Yes. Several rituals, including the Couple’s Massage Ritual and Couples Yoga & Stretch, are designed for two people to share the same space and the same unhurried time.
Health & Wellbeing
Is SHUHA suitable for expecting mothers?
Yes. Our Maternal Comfort Ritual is designed for pregnancy, with positioning, pressure and oils chosen for comfort and safety. Please tell us you are expecting when you book. We may ask for your doctor’s approval.
I have a health condition. Can I still come?
In most cases, yes. Please tell us about any medical condition, injury, recent surgery, allergy or medication when you book and on your comfort form, so that we can adapt the ritual or suggest the most suitable one. Our rituals support relaxation and wellbeing; they are not medical treatments.
Which products do you use?
We use carefully selected oils and botanical products. If you have allergies or sensitive skin, let us know and we will choose accordingly.
Booking & Payment
How do I book?
You can reserve through our website, on WhatsApp, by phone, or at reception. You will receive a confirmation once your booking is secured.
Do I need to pay a deposit?
No. No deposit is required to book. Payment is made at the boutique after your ritual.
Which payment methods do you accept?
We accept MTN Mobile Money, card and cash. Prices are shown in Rwandan francs and include VAT.
Can I change or cancel my booking?
Of course. Please let us know at least 24 hours before your appointment. A first missed appointment or late cancellation carries no charge; from the second, 50% of the ritual price applies.
What happens if I arrive late?
We will do our best to offer your full ritual, but it may need to end at the scheduled time out of respect for the next guest.
Visiting SHUHA
Where are you located?
SHUHA is in Kibagabaga, Kigali, at KG 277 St 1.
What are your opening hours?
[Days and hours to be confirmed by SHUHA.]
Is there an age requirement?
Our rituals are designed for adults. Guests under 18 may receive treatments only with the consent and presence of a parent or guardian.
How can I contact you?
WhatsApp or call +250 798 663 980, info@shuha.co. We reply to every message personally.
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